Returns

Return Policy

 We offer store credit and size exchanges for purchases.  Please read the guidelines below to determine which return process you qualify for.

Please note, in order for a return to be processed, the clothing item must be unworn, unwashed, with tags still attached. 

*The following items DO NOT qualify for a return of any kind:

• jewelry
• sale items
• intimates (i.e. bralettes)
• any item noted with FINAL SALE

 

Store Credit:

Eligible on returns received within 30 business day of delivery. This is the default option for all items with a 20% or more discount. Store credit will be issued in the form of an e-gift card sent via email. 

Exchanges:

Please email customerservice@shopdhboutique and put exchange in the subject line to start the exchange process. 

Sale Items:

Please note that all sale items are FINAL SALE. They are not eligible for refunds, store credits, or size exchange. Any items sent back will be marked return to sender.

Sale items include: Sale collection, Flash Sale.

 

Sending Back Returns:

Please include your name, email, phone, & reason for return in package, as well as what type of return/exchange you would prefer. 

Mail it back to us at:

Down Home Boutique
Attn: Returns
PO Box 323 Severance, CO 80546

• Down Home does not reimburse for shipping costs.
• We HIGHLY recommend keeping your tracking number for your return. We are not responsible for lost return packages.

Processing Time for Returns:

Please allow 3-5 business days for processing.

Store Credit may take up to 3-5 business days for the e-giftcard to be deilvered to your email.

** We reserve the right to refuse a return if the items have any signs of wear, alteration, misuse, or damage.